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Contact Us

We'd love to hear from you! Whether you have a question about our products, an issue with an order, or simply want to share your feedback, our team at Estrella is here to assist you.
Customer Service

For any inquiries related to orders, returns, or general questions, please reach out to our customer service team:

privacy terms

Estrella Studios Privacy Overview

At Estrella Studios, the privacy and security of your data are paramount. We collect and process some personal data to enhance your shopping experience and ensure the safe delivery of your orders. This overview highlights key aspects of our Privacy Policy, explaining the data we collect, why we collect it, and your rights regarding your data.Personal Data Collected by Estrella StudiosWe collect your personal data through various means:       
1.      Registration Information: When you sign up for an account, follow artists, or create a guest account during checkout, we collect necessary personal data to remember your preferences and facilitate easier checkout.       
2.      Website and App Usage Data: We gather information about your interactions with the Estrella Studios website and app, including pages visited and items added to your cart.       
3.      Checkout Process Data: To fulfill your purchases and provide relevant correspondence, we collect shipping and payment information.Purposes of Data Collection by Estrella StudiosWe collect and utilize your personal data for the following purposes:  
   •       Fulfilling orders and delivering merchandise       
   •       Personalizing your Estrella Studios experience and assisting in finding items of interest       
   •       Monitoring website functionality to improve user experience                  
   •       Providing technical support and responding to inquiries    
    •       Preventing fraud and enforcing terms of service    
    •       Targeting advertising and notifying users of updates of promotional offers   
     •       Soliciting feedback to enhance products and services    
     •       Informing users about new products or offers   
     •       Other legitimate business purposes outlined in our Privacy Policy.
Protection of Personal Data by Estrella StudiosEstrella Studios employs robust security measures to safeguard your information both online and offline. While we encrypt data transmission and implement secure socket layer technology, we cannot guarantee absolute security due to the inherent risks of internet transmission. We advise users to maintain the security of their login information and promptly report any unauthorized account activity.Sharing/Transfer of Personal Data by Estrella StudiosWe may share your information with third-party service providers for tasks such as payment processing, product delivery, and customer service. Data may be transferred to countries with differing privacy laws, but we ensure consistent protection standards as outlined in our Privacy Policy.Your Personal Data RightsUnder the GDPR, individuals have rights regarding their personal data, including:       
•       Accessing personal data       
•       Updating inaccurate or incomplete data       
•       Restricting data processing       
•       Objecting to data processing       
•       Objecting to direct marketing       
•       Objecting to automated decision making       
•       Porting personal data       
•       Requesting data deletion
For further inquiries or assistance, please refer to our Privacy Policy or contact us at estrella.risingstars@gmail.com.

shipping terms

EU SHIPPING:
Please allow 1-2 business days for orders to be processed.Allow 1-3 days for shipping. 
INTERNATIONAL SHIPPING:
Please allow 1-2 business days for orders to be processed.Allow 5-7 days for shipping.
For all international customers, please be aware that NOT ALL packages shipped internationally will make it through customs without a tariff. Therefore we want to clearly communicate that to you, the buyer is responsible for ALL DUTIES, TAXES, and FEES at the time of import.

returns

RETURNS
To be eligible for a return, your item must be faulty or damaged and must be returned in unused and in the same condition that you received it within 2 weeks.
CUSTOMS CHARGES
If any customer charges incur, they will be payable by the customer and will not be covered by ESTRELLA.
LOST PACKAGES
We are not responsible for lost or stolen packages. Once tracking number of the shipment is provided it is customer's responsibility to reach out to the shipping provider and request a refund if items are not delivered when tracking states otherwise.